Technical Support Specialist / Junior PHP Developer

Event Espresso (https://eventespresso.com) is hiring a Technical Support Specialist / Junior PHP Developer that can help customers with their event registrations and ticket sales plugin for WordPress via support forums, email, and user documentation. This support technician will also assist with simple engineering projects including bug fixes and writing extensive unit and e2e tests.

Duties

- Provide answers to customers by identifying problems; researching answers; guiding customers through corrective steps through the support forums and support tickets/email.
- Identify/debug conflicts with other themes or plugins.
- Escalates issues to senior support staff and engineering as needed.
- Improves customer resources by writing and maintaining documentation.
- Improves performance and efficiencies by identifying problems; recommending changes.
Help test code changes, new features, and release software updates.

Strict Requirements

2+ years experience with the following:

- English communication, avoiding jargon, and making technical language easy to understand.
- Setting up WordPress websites from scratch, using and supporting WordPress plugins and themes. Installing and configuring WordPress on your own computer.
- Using WordPress hooks (actions and filters).
- Reading, writing, and editing PHP, HTML, CSS. You will often have to help users with small CSS edits. Experience with tools like Chrome Dev Tools is required.
- Experience debugging a conflict by enabling and using WP_DEBUG to get any notices/warnings/errors.
- Using Git for tracking changes in the source code, cloning repositories, changing branches, testing branches, performing code reviews, etc.

1+ years of experience with:

- jQuery and JavaScript
- Maintaining (component library, styles and themes, unit + e2e tests, documentation)
- Generally, you should have great problem-solving skills, be self-motivated, curious to learn and grow and have the ability to work remotely with full dedication (high activity level required).

Additional Skills

- Great communication whether via zoom, chat, forum, or emojis
- Give and accept peer review in a casual yet professional manner
- Desire to work hard and have fun with a great tEEm

General Details

We give our team a lot of autonomy, but we are also very collaborative. You must be focused and self-motivated, have solid planning skills, and have basic marketing and customer skills.

Please email us if you have any questions.

Trial to Hire

A paid trial will help you understand what it is like to work at Event Espresso. During this time, you’ll have a small project that you’ll work on in addition to daily tasks such as following up with customers that are interested in our events solution. A trial period will help you understand what is expected of the role. Each week, you’ll have a check-in with a team member who will coach you to find your strengths and answer any questions that you may have.

The time commitment for a paid trial is flexible at part-time or full-time and lasts about one month.

* This is a contract role. Full-time or Part-time available. Compensation is based upon experience and performance.

How to Apply:

Complete this online job application

We operate two brands, Event Espresso and Event Smart.

Event Espresso is a top-of-the-line event registration and ticketing management plugin for WordPress.

Event Smart is an online event registration and ticketing platform built using Event Espresso.